No matter what you do and how well prepared you are, freight damages and shortages can happen. This means that you’ll ultimately have to file a freight claim at some point. When this time comes, be prepared to streamline the process by:
Being prompt: Freight damages and shortages must be assessed, reported and filed immediately. Late damage and shortage claims can raise red flags and hinder the process, as their validity can be challenged.
Being prepared: All documentation relating to the shipment must be included in the claim. Failure to supply all necessary documentation and information (including the proof of delivery, photos/images and description of the damages or missing items on the freight) can delay a claim.
Documentation: Be meticulous when documenting what is damaged and/or missing from the shipment. Documentation starts with the proof of delivery at the time of delivery. Be sure to notate all visible damages and/or shortages on the POD (proof of delivery) prior to signing this document off with the carrier. This will significantly increase your odds of winning the claim. Also, information that is helpful to provide include photographs of the damages and/or shortages, the condition of the packaging, pallet, etc.