If you’re considering bringing on a Virtual Assistant for your transportation company its very likely that your intention is maintenance or growth. Hiring a VA for administrative work will save you a ton of time and money. However, we understand that a Virtual Assistant that can simply get the job done is not enough.
With this kind of service, small and mid-sized businesses can make it possible for their customers to have better personal touch than they would if they used call center services or answering services. For this reason, selecting the right VA is very advantageous.
My Freight Staff has already done background checks and verified education so what should you be looking for?
You do not want a faceless receptionist. You sure did not sign up for a robot either. An ideal virtual receptionist should be warm and friendly. He/she should have some charisma and make a customer want to do business with you. It should feel like she is standing right in your front desk, talking to the most amiable person they’ve ever met.
A great VA will do whatever it takes and would employ several methods to please customers of the company she represents. These are traits that you want to look for when in the interview process to ensure you pick the VA who is the best fit for your company.
Once you make your selection It’s still important to make sure that your VA is operating in the specific way you desire. If you want your VA to perform better, work with them. They need to stay informed and updated about your company and how it operates.
You should provide scripts for them, or go through their scripts to ensure they are in line with your company goals and would help callers in the fastest and most efficient ways possible. Perhaps do some mock orders or quotes with them to ensure that they can adequately quote customers. All these things will ensure that you have the best experience with your VA for the long run.
Are you ready to get help from pre-trained Freight Virtual Assistants?
Check out our service tiers for options starting at $7/hour