The likely reason that you are considering hiring a virtual assistant is because there are some inefficiencies as it pertains to time. It is not enough to simply know you need help however.
Nobody knows your business like you and thus no one can objectively tell you what to delegate but you. When considering a VA we recommend that you spend at least 1-2 weeks writing down tasks that you do in a given week. Having a list written out of everything you do in a given week will help you identify which tasks you’re spending time on that you don’t want to be spending time on, and also what tasks you’re repeating over and over again throughout the week.
The types of tasks that are great candidates for delegation are typically repetitive tasks that can be easily taught with a video and/or Skype call.
If you plan on hiring more VA’s in the future it is a good idea to try to create one of these video for each of the tasks you plan to outsource. The great thing about having one VA is that they can always assist in training another.
Below are just a few of the common tasks that My Freight Staff VA’s can handle:
- Replying to customer quote requests
- Calling in pickups
- Spearheading claims
- Disputes and invoice resolution
- Handling customer service concerns like missed payments or password resets
- Re-weigh and re-bill disputes
- Call reception
- Carrier equipment location
- Available load location
- Inbox management (sorting emails so that when you go in to read them you know which are urgent and which can wait);
- Other tasks
Are you ready to get help from pre-trained Freight Virtual Assistants?
Check out our service tiers for options starting at $7/hour