LTransportation is an ever-growing industry that is one of the driving forces of the nation’s economy. The fact of the matter is that if a business has a product, they must get it delivered to their end customer in order to earn revenue. With that being said, it is safe to say that the logistics industry is here to stay.
What is BPO?
BPO is a common business strategy for sustainable growth and stands for Business Process Outsourcing. The outsourcing of business processes has long been considered a very advantageous process for companies to maximize their profits by seriously decreasing the cost of providing a variety of services.
In the transportation world, the large transportation companies have already been taking advantage of outsourcing, saving millions of dollars in employment costs while at the same time maintaining service level. Small and Mid-Sized companies now benefit from the advantages of outsourcing. The Vast Majority of our virtual assistants are from the Philippines and thus these points will focus heavily on VA’s from the Philippines.
In short, outsourcing enables a company to effectively streamline its operations while it focuses on developing its core businesses.
Here are some of the reasons that you should consider an MFS Virtual Assistant:
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- High level of education – At present, all MFS Virtual assistants are college degree-holders and very tech savy. Recently Filipino education has been deeply routed in information technology. This is partly in response to the growth of the BPO industry in the Philippines. Most have technical skills that result in positive impacts for their employers
- The prestige factor – In the Philippines, call center and BPO jobs are held in much higher regard than in more developed countries. Because of this, Philippines outsourcing staff generally perform their jobs with great commitment.
- Employment Savings – Working with a MFS Virtual Assistant means that there are a few employment costs that you don’t have to worry about. No cost for office space, added electricity, internet, Workers Comp, Payroll Taxes, or training costs.
- Flexible schedules – Although our VAs have agreed to work the regular 8am – 5pm full-time shift, you have the option to have them work outside of business hours if your team is in need for someone to work night shift. This allows your team the flexibility to have someone available to your team and clients for support at any time.
- English language proficiency –Starting in Kindergarten, Filipino children are taught English and instructed in English thereafter. The Philippines comes in as number 3 of the largest English speaking countries in the world, and due to this, the offshore staff in the Philippines are able to communicate in the English language with the utmost effectiveness.Many of the agents that you will have to choose from have adopted perfect American English accents and thus will find that communication will not be an issue. Up until 1946, the Philippines was actually part of the US as a territory and the Filipinos were Unites States Citizens. This is part of why the Philippines has grown to be the number 1 offshore outsourcing destination. They identify very closely with our culture even sharing the same constitution, only replacing Unites States with Philippines.
Overall, business process outsourcing to a VA is a great way to facilitate growth and support your team. They can handle tasks such as Customer Service, Administrative tasks, Operation tasks, data entry, freight forwarding and much more – freeing up your team members to focus on what they do best and grow the business faster.
Are you ready to get help from pre-trained Freight Virtual Assistants?
Check out our service tiers for options starting at $7/hour